Shipping policy

Shipping Policy

Thank you for shopping with Nisargalaya, owned and operated by Phytoland Private Limited. This Shipping Policy explains how and when your orders are processed and delivered.

1. Serviceable locations

We currently ship orders within India to pincodes serviceable by our courier partners. Availability of delivery to your address will be shown at checkout based on your pincode.

If your pincode is not serviceable or we are unable to deliver to your address for any reason, we may cancel your order and issue a refund for any prepaid amount.

2. Order processing time

Orders are usually processed and dispatched within 1–3 business days (Monday to Saturday), excluding Sundays and public holidays.
During peak seasons, new launches, promotions or unforeseen events, processing times may be slightly longer.

You will receive an email/SMS notification with your order confirmation and another with tracking details once your order has been dispatched.

3. Shipping methods, charges and delivery time

We work with reputed courier partners to deliver your orders safely and quickly.

Standard shipping (within India): typically 3–7 business days from the date of dispatch, depending on your location.
Shipping charges (including any free‑shipping thresholds) will be displayed at checkout before you confirm your order.

Delivery timelines are estimates and not guaranteed. Remote or difficult‑to‑reach locations may require additional time.

4. Cash on Delivery (COD)

If we offer Cash on Delivery:

COD availability and any additional COD fees will be shown at checkout for eligible pincodes.
Repeated refusal of COD orders may result in restriction or removal of COD facility for your account.

5. Tracking your order

Once your order is shipped, you will receive a tracking link via email/SMS. You can use this link to check the real‑time status of your shipment on the courier partner’s website.

If tracking details are not visible or not updated for more than 48 hours, please contact us with your order number.

6. Delayed, failed or re‑delivery attempts

While we strive to deliver on time, delays can occur due to courier issues, weather conditions, operational backlogs, or other factors beyond our control.

The courier usually makes two to three delivery attempts. If you are unavailable or your address/phone number is incorrect, the shipment may be returned to us.
In case of a return to origin (RTO) due to incorrect address, unreachable phone, or non‑availability, we may deduct two‑way shipping charges from any refund for prepaid orders or may ask you to pay re‑shipping charges for resending the parcel.

7. Damaged, tampered or missing items

Please inspect your parcel at the time of delivery:

If the outer package appears open, damaged or tampered, you may refuse to accept the delivery and inform us immediately.
If you discover leakage, breakage, missing items or wrong products after opening the parcel, please contact us within 24–48 hours of delivery with clear photos/videos of:
- the outer box (with shipping label),
- inner packaging, and
- the product(s) showing the issue.

We will review your case in line with our Refund & Cancellation Policy and work with you on a suitable resolution.

8. International shipping

At present, we do not ship outside India. If and when international shipping is enabled, this section will be updated with details of countries, charges, timelines, customs duties and restrictions.

9. Change of address after placing order

If you need to update your shipping address after placing the order, please contact us as soon as possible with your order number and the correct address. Address changes may be possible only before the order is dispatched. Once shipped, we may not be able to modify the address, and any RTO/reshipping costs may be chargeable.

10. Force majeure and events beyond our control

We are not liable for any delay or failure to deliver due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, lockdowns, transport disruptions, riots, war, pandemic‑related restrictions, or acts of government authorities.

In such cases, we will try to keep you informed and fulfil your order as soon as reasonably possible, or process a cancellation and refund where appropriate.

11. Contact us

For any questions or support related to shipping and delivery, please contact:

Nisargalaya / Phytoland Private Limited
#10, Last Cross, Basavanahalli Lake Road,
Aravindanagara Extension,
Chikmagalur – 577101, Karnataka, India
Email: info@nisargalaya.com
Phone: